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| Referrals: That's What It's All About!
It's not the hokey-pokey, despite what we all heard back in Kindergarten. :-) Referrals, particularly word-of-mouth referrals, are why we all decided to join BNI in the first place. In BNI-land, word-of-mouth referrals are what makes the world go round, because everyone wants to do business with people they trust. But referrals don't just happen - in fact, new members shouldn't expect to receive, or even give, many referrals for a while after they've joined. Why? To borrow from another one of those things we all learned in Kindergarten, other people can't grow to like and trust you until they get to know you.
BNI's structure is designed to make that process very easy. In addition to our chapter meetings, each member is part of a Power Team (a group of related businesses), and when Power Teams meet they get the chance to learn about each other as potential business partners. Members are also encouraged to set up 1-2-1's with other members; these "meetings outside of meetings" really help you learn about your fellow chapter members as professionals. Our chapter takes it one step further by holding a monthly Social Hour, where we have the opportunity to get to know each other as individuals. (Read more on our chapter blog.)
Referrals are the bottom line for all our businesses, and in a good BNI chapter such as Business Power Network, you're not out there all alone trying to earn them. We've got your back in so many ways, including this newsletter. Read more about referrals below, and if you're a potential visitor to our group, visit our website to find out who could be referring business to you today! | |
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Generating Profitable Referrals

People love to give referrals. Think about the last time you got a great deal on something, or someone went over and above to help you. The first thing you did was tell everybody, right? So, keep this in mind: If your business or service doesn't "wow" someone, then who is going to refer you? Tackle every client you generate as though your sole purpose in serving them is to generate a referral.
Just as you must target your clients, you must also target those clients, your vendors, etc., most suited to generate the kinds of referrals you are after. Educate them on just exactly who and what makes a good referral for your business. Don't just ask if they know anyone who might need you or your services. Give specifics, like the names of people you would like to meet. When you find a connection, ask them to call, email or send a note to that person on your behalf. That connection can open some doors. People want to do business with other people they know, like and trust. By creating referrals, you automatically borrow upon someone else's trust. The single greatest reason your friends, neighbors and clients may resist handing over referrals is because they had a bad experience in the past. They gave an eager salesperson the names of their family, and they are still being hounded. Let them know exactly what you plan to do and how you plan to do it. Ease their past concerns, and never hound your referrals. There are many ways to encourage your clients and contacts to send you referrals. You can send them a thank you in the form of a gift card, a discount for services, or -- believe it or not -- cash, which still works. You might partner with a non-profit and give a portion of all referred business to that agency, something to let them know they are appreciated and that you will not forget their assistance. One passive way for people to refer business to you is to ask them to write a letter that details some of the benefits they have gained by working with you. A testimonial from a trusted colleague never hurts. Consistently generating referrals is a bit of a mindset. However, referred clients, if properly qualified, will turn into your best customers and will likely put a higher value on what you do! (Source: John Jantsch, Author)
Chris Maples-Shuler
Maples Properties |
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We are actively seeking dynamic individuals from these professions:
- Photographer, Printer, Radio Advertising
- Wedding and/or Event Planner, Personal Injury Attorney
- HVAC Services, Plumber, Home Inspector
- Estate Planning Attorney, Office Products Supplier
If you are, or know someone, in one of these professions who would like to increase their word-of-mouth referrals, call our Visitor Host, Mike Ferguson, at 417-883-1700. We'd love to learn more about you! |
Finding Your Golden Egg
When you join BNI, you may hear the term "Golden Egg Referral". This is a referral that "hatches" into many other referrals. It starts with one client or customer who refers a friend, who refers a friend, and so on. It's the referral that keeps on giving. Some of these people may be customers for years. You can't put a price on that kind of business!
How do you find your golden egg? First, you must know what type of client you're looking for. Look at your current client relationships that are successful, positive relationships. We all want more of those, right? These relationships can help you find your target market. Sure, we all say sometimes anybody and everybody is a good referral, but being more specific will bring you more solid referrals and get you the kind of clients you want.
A good exercise is to think of your dream referral or client. Write down attributes, qualities. Get specific. Draw upon the dream description when asking fellow BPN'ers for referrals. Maybe you already have clients who fit this description. Why not tell them how much you enjoy working with them? Don't forget to let them know you would be happy to meet their friends, colleagues, etc. Realizing that your "Golden Egg" has hatched is exciting. If you have experienced that, share with others how you got there. If you haven't, then "get cracking"!
Abby O'Sullivan Amoré SkinSpa |
| Upcoming Events:
BNI Annual Success Conference - Friday, Sept. 10, 6:30am-12:30pm
Mille's Café Grape Stomp Music Festival - Sat. Sept. 11, 11:00am-?
BPN Social Hour at Mille's Café - Thursday, September 16, 4:30pm-?
Holmes & Griffeth Economic Update - Thursday, Sept. 23, 6:00-7:00pm
For more information on any of these events, see the BPN Calendar.
BPN Members On The Air:
David Martin & Mike Green Show - Wednesdays, KADI 1340 AM, 4:00pm
Holmes & Griffeth Radio Show - Fridays, KWTO 560 AM, 3:00-4:00pm |
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Mentoring: It's Not Just For New Guys Any More!
As mentioned in this space last month, our chapter is embarking on a new "Mentoring Team" plan, designed both to help the Chapter Mentor focus on issues other than just training new members, and to help those new members continue to learn the BNI process and contribute to the chapter after the initial mentoring sessions are over. Our goal is to help ALL chapter members grow in each of the Key Success Factor areas, and, bottom line, gain more referrals. With that said, I am proud to announce our new Power Team Assistant Mentors! Business Support Power Team: Rick Hale, Merchant Data Solutions Home Services Power Team: David Martin, Murney Associates, Realtors Marketing Power Team: Martin Sansom, Diamond Mind Web Design Personal Care Power Team: Dr. Dee Telting, Health Source, Inc. Each of these individuals will be responsible for the members of their Power Team, helping them not only learn the BNI process, but also helping them find and invite guests, helping them get to know the other members in the chapter -- particularly the professions most likely to be referral partners -- and in general doing those kinds of proactive things that a true mentor needs to do. Just as in the corporate world, it takes much more time and effort to find a new qualified employee than it does to retain one, and we never want to see a member leave the chapter for reasons that could have been resolved with a little personal attention. We want all of our members to be happy, satisfied "stockholders" of the chapter they "own", because the success of all means the success of each and every one! Martin Sansom Diamond Mind Web Design |
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Visitors, It's All About You!
Thank you for reading, and if you are a past guest of our chapter, thank you for attending. We would love to see you again! If you are new to BNI, you should put a Business Power Network meeting on your schedule ASAP! And please feel free to forward this newsletter on to any of your friends or associates who might be interested in learning more about how BNI, and our chapter in particular, can help YOUR business grow in ways that no other professional networking organization can match. Until next month... Business Power Network A Chapter of BNI Springfield, Missouri |
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Featured Member
Abby O'Sullivan
"Everyday women are the people that inspire me," says Abby O'Sullivan, and as owner of Amoré SkinSpa, she gets the chance to be inspired by women (and men!) every day. A state-licensed esthetician, Abby enjoys helping people feel and look better, whether it is through facial treatments, an eyebrow wax, or new makeup. Her specialties include treating skin for aging, acne, and rosacea. Abby is also a certified NovaLash® eyelash extensionist.
In business for two years, Abby has been a member of Business Power Network for the last year and a half. "I don't think I would have been quite as ready to open my own business without the support and referrals from my fellow members," she says. "BPN has helped me improve my networking and speaking skills, introduced me to many talented people, helped me get a clearer vision of what I want for my business and, of course, it's helped me grow my business. This is a great group of supportive professionals that have really helped me grow personally and professionally."
Perfect referrals for Abby would be women ages 25 to 65 who are interested in regular professional treatments that focus on the health and maintenance of their skin. The professions Abby would most like to see join our chapter and help her get those referrals are an event planner and a photographer. Abby would love to travel to Europe some day, so let's all do our best to help send her there with lots of qualified referrals! |
| Next Month's
Featured Member:
Gary Gauger
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Contact Us
Visitor Host: Mike Ferguson
Phone: 417-883-1700
Next Meeting: August 31, 2010
Time: 11:30am - 1:00pm
Place: The Clubhouse at
Coyote's Adobe Café
1742 S. Glenstone Ave.
Springfield, MO 65804
For more information, visit
us on the web at:
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Archives
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The Business Power Network Newsletter is produced and distributed by the BPN Marketing Power Team, and is intended to educate and inform both visitors and members about the power of BNI. And it's just one more example of why we're the best BNI chapter in Springfield, so come see us today!
Martin Sansom
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